© 2017 by Dylan & Ella Creations

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Frequently ASKED Questions:

Here are answers to frequently asked questions. If your question is not listed, please feel free to send us a message from the CONTACT page on this website, or send us an email to:

1:ORDERS

Orders can be placed online or via email/in person IF YOU ARE LOCAL to the Dallas area. 

 

2:SHIPPING

Once you place your order,  you need to ship your items to 8850 Etta Ct. Waxahachie TX 75167.  We will notify you as soon as your package arrives to give you peace of mind. Then we will carefully craft and create your beautiful keepsake and will contact you if we have any questions in the process. Once your keepsake is finished and ready to ship, we will let you know and also send you tracking information. If you selected LOCAL PICK UP, we will also let you know when your order is ready for pick up.

3:Items needed to make Keepsakes:

  • I don't have a 9 month size outfit or bigger for the keepsake. What do I do? No problem. We can use any size clothing or blankets to make keepsakes. We would just need extra pieces to complete it. If you don't have anything extra but just the one small outfit, we can add soft, matching fabric to the back of the keepsake to have enough material at no additional cost.

  • How many items of clothing do I need per keepsake? A suggested size and number of items needed is listed next to each item under the keepsake section. If you have smaller sizes, at least 4 or 5 pieces might be necessary for a keepsake.

  • Can you make multiple keepsakes out of adult size clothing or blankets? For adult size clothing we usually can make at least 2 keepsakes from it (probably more, depending on how big the size is). For blankets, it depends on how big the blanket is, but usually we can get at least 2 out of them.

Turnaround:

5. What is the turn around?

Depends on how many and which items you want to order, but usually between 1-2 weeks.

For other questions please send us a message through CONTACT US on this website or email to dylanellacreations@gmail.com - also through our Facebook.com/dylanellacreations page.

Thank you for visiting our site!! 

We are thrilled you stopped by to visit our online store! Thank you!

TO ORDER KEEPSAKES

HOW DOES IT WORK??

  1. Look thru our large selection of beautifully handmade stuffed animal keepsakes, blankets, or pillows.

  2. Once you decide which one (s) you love best, place your order online 

  3. Gather your precious items (FRESHLY WASHED & PET HAIR FREE *due to allergies) and mail them our way.

  4. We will notify you as soon as your package arrives, and will keep you posted on progress and shipping. 

**If you don't see what you are looking for or have any questions, please don't hesitate to send us a message! We will be delighted to transform your ideas into beautiful creations!!